Privacy Policy
1. Introduction
At Parallel Digital, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.
By using our website, you agree to the practices described in this policy.
2. Who We Are
Parallel Digital (“we”, “us”, “our”) is a digital marketing company based in the UK offering web design, branding, SEO, and marketing services.
If you have any questions about this policy, you can contact us at:
info@parallel-digital.com
3. What Data We Collect
3.1 Data You Provide to Us
We may collect personal information when you:
- Fill out a contact form
- Request a quote or proposal
- Subscribe to newsletters or marketing communications
- Communicate with us by email, phone, or through our website
- Work with us as a client
This may include:
- Name
- Email address
- Phone number
- Business name
- Project details
- Billing or payment information (processed securely via third parties)
3.2 Data Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Referral sources
- Cookies and tracking data (see our Cookie Policy)
3.3 Third-Party Data
We may receive information from trusted third-party services such as analytics tools, advertising platforms, CRM systems, or social media networks.
4. How We Use Your Data
We use your personal data to:
- Communicate with you
- Provide quotes, proposals, or project updates
- Deliver our digital marketing and web design services
- Improve our website, services, and content
- Send marketing messages (only if you opt in)
- Comply with legal obligations
We never sell your data.
5. Legal Basis for Processing Data
Under UK GDPR, we rely on the following legal bases:
- Legitimate interest – for business communication, analytics, and service improvements
- Contractual necessity – when you request services from us
- Consent – for marketing emails or non-essential cookies
- Legal obligation – when required for accounting or compliance
6. How We Share Your Data
We may share your data with trusted third parties, including:
- Hosting providers
- Email marketing tools
- CRM and project management platforms
- Payment processors
- Analytics and advertising services
- Contractors or freelancers working on your project
All third parties are required to follow data protection regulations and use your data only for the intended purpose.
We never sell or trade your personal data.
7. Data Storage & Security
We take data security seriously. Your information is stored using secure systems and protected with appropriate technical and organisational measures to prevent:
- Unauthorised access
- Loss or theft
- Alteration
- Misuse
However, no method of digital transmission is 100% secure, so we cannot guarantee absolute protection.
8. Data Retention
We keep your personal data only as long as necessary for:
- Delivering services
- Legal or accounting requirements
- Resolving disputes
After this period, your data will be securely deleted or anonymised.
9. Your Rights
You have the right to:
- Access the data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent for marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, email us at info@parallel-digital.com.
10. International Transfers
If we use tools or systems that store data outside the UK or EEA, we ensure they meet GDPR requirements through:
- Standard Contractual Clauses
- GDPR-compliant frameworks
- Verified secure transfer mechanisms
11. Links to External Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites. Please review their policies before submitting personal information.
12. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.
13. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date. Continued use of our website indicates acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Parallel Digital
Email: info@parallel-digital.com