Terms & Conditions

1. Introduction

Welcome to Parallel Digital. By accessing or using our website (the “Site”) or any of our services, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use our website.

Parallel Digital (“we”, “us”, “our”) provides digital marketing, web design, branding, and related services to businesses. These Terms apply to all users of the Site and clients of our services.

2. Use of the Website

You agree to use our website for lawful purposes only. You must not:

• Attempt to gain unauthorised access to the Site or its servers
• Interfere with the functionality or security of the Site
• Use the Site to distribute harmful software or spam
• Use content from the Site without written permission

We reserve the right to restrict or terminate access to anyone who violates these Terms.

3. Services

Parallel Digital provides digital marketing, SEO, branding, website design, and related services as detailed on our website. The scope of each project is outlined in a proposal or agreement, which must be approved by both parties before work begins.

We reserve the right to modify or discontinue any service at any time.

4. Pricing & Payments

• All prices are provided in proposals or quotes and may vary depending on project scope.
• A deposit may be required before work begins.
• Remaining balances must be paid according to the agreed schedule.
• Failure to pay may result in paused services, withheld deliverables, or additional fees.

Payments are non-refundable unless otherwise stated in a written agreement.

5. Intellectual Property

5.1 Our Content

All content on the Site — including text, graphics, design, branding, and code — is the property of Parallel Digital unless otherwise stated.

5.2 Client Deliverables

Upon full payment, ownership of final design files or deliverables transfers to the client unless specified otherwise.

Working files, drafts, and proprietary methods remain the property of Parallel Digital unless agreed in writing.

6. Client Responsibilities

Clients agree to:

• Provide accurate and complete information needed for projects
• Supply content, branding, or materials in a timely manner
• Review and approve work within agreed timelines

Delays in providing required materials may extend project timelines.

7. Third-Party Tools & Services

We may recommend or integrate third-party tools, plugins, hosting providers, or platforms. Parallel Digital is not responsible for:

• Pricing changes
• Service outages
• Software incompatibilities
• Third-party policy changes

Your use of third-party services is governed by their own terms.

8. Website Hosting & Maintenance

If hosting or maintenance is included or purchased:

• We make reasonable efforts to ensure uptime and performance
• We are not liable for server outages, cyberattacks, or hosting provider issues
• Updates, backups, and security measures depend on the chosen maintenance package

Clients using external hosting are responsible for their own security and server management.

9. Limitation of Liability

Parallel Digital is not liable for:

• Loss of profits, revenue, data, or business opportunities
• Errors caused by third-party services or client-provided materials
• Downtime or technical issues beyond our control
• Any indirect or consequential damages

Total liability shall not exceed the amount paid by the client for the services.

10. Warranties & Disclaimer

All services are provided “as is”.
While we aim for high-quality results, we make no guarantees regarding:

• Specific search engine rankings
• Traffic increases
• Sales or conversion improvements
• Budget performance for digital ads

Results may vary based on industry, competition, and external factors.

11. Cancellations & Termination

Either party may cancel services with written notice.
Upon cancellation:

• Work already completed must be paid for
• Deposits are non-refundable
• Any ongoing recurring services will stop at the end of the billing period

We may terminate a project if a client fails to cooperate, provide information, or make payments.

12. Confidentiality

Both parties agree to keep confidential information secure and not disclose it unless required by law.

13. Data Protection & Privacy

Parallel Digital complies with relevant data protection laws, including GDPR.
See our Privacy Policy for full details on how we store and process data.

14. Changes to These Terms

We may update these Terms at any time. The most recent version will always be posted on this page. Continued use of the Site signifies acceptance of any changes.

15. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be resolved exclusively in UK courts.

16. Contact Information

For questions regarding these Terms, you can contact us at:

Parallel Digital
Email: info@parallel-digital.com